Shipping policy

Shipping Policy

Effective Date: 01 September 2026
Last Updated: 01 September 2026

1. Overview

At Belmont Society, we aim to provide a dependable, seamless delivery experience for all our customers. This Shipping Policy details our order processing schedules, transit times, shipping rates, and delivery procedures.

2. Order Cut-Off Time, Handling & Transit Times

All delivery estimates are calculated based on business days (Monday to Friday, excluding UK bank holidays and public holidays).

  • Order Cut-off Time: 23:59 (12:00 AM) GMT / BST (UK Time). Orders placed after this time will begin processing on the following business day.
  • Order Handling / Processing Time: 1–3 business days (Monday – Friday). During this time, your items are quality-checked, carefully packaged, and handed over to our delivery partners.
  • Transit / Shipping Time: 6–12 business days (Monday – Friday).
  • Total Estimated Delivery Time: 7–15 business days (Handling: 1–3 business days + Transit: 6–12 business days).

3. Shipping Rates & Destinations

We provide tracked shipping across the United Kingdom. All shipping costs (if applicable) are clearly calculated and presented at checkout before final payment confirmation, ensuring total transparency with no hidden charges at checkout.

4. Order Tracking & Confirmation

Once your order has been dispatched from our facility, you will automatically receive a shipping confirmation email containing your unique carrier tracking number.

You can monitor the live progress of your shipment at any stage using our dedicated Order Tracking Page or by following the tracking link provided in your dispatch email.

5. Damaged, Lost, or Delayed Shipments

  • Delayed Packages: If your order has not arrived within the specified timeframe (up to 15 business days), please get in touch with our customer care team so we can investigate with the carrier immediately.
  • Damaged in Transit: In the unlikely event that your parcel arrives damaged or defective, please notify us within 48 hours of receipt with supporting photographs so we can issue a replacement or refund in accordance with our Refund & Return Policy.

6. Address Changes & Cancellations

Please ensure your delivery address is accurate before completing your purchase. If you need to request an amendment or cancellation, please email us immediately at info@belmontsociety.com. Once an order has completed the handling phase and entered transit, we are unable to redirect or cancel the shipment.

7. Contact Information & Business Details

If you have any questions, delivery enquiries, or need assistance tracking an order, please contact our support team or visit our Contact Us Page:

  • Trade Name: Belmont Society
  • Customer Support Email: info@belmontsociety.com
  • Customer Support Hours: Monday to Friday: 09:00 – 18:00 (UK Time / GMT)
  • Response Time: We aim to respond to all enquiries within 24 hours.
  • Registered Address: 17 Yarnbury Close, Birmingham, West Midlands, B14 5RA, United Kingdom
  • Contact Form: https://belmontsociety.com/pages/contact