Refund policy

Refund & Return Policy

Effective Date: 01 September 2026
Last Updated: 01 September 2026

1. 30-Day Return Guarantee

At Belmont Society, customer satisfaction is at the heart of everything we do. We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to request a return or full refund.

After this 30-day period has elapsed, we unfortunately cannot offer you a return, replacement, or refund.

2. Eligibility & Item Condition

To be eligible for a return and refund, your item must meet the following strict conditions:

  • The garment must be in the exact same condition that you received it: unworn, unwashed, unused, and free from any marks, scents, makeup, or animal hair.
  • The original tags and labels must remain intact and attached to the garment. Returns will not be accepted if the tags have been removed or cut off.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation email or order number) is required.

Items that show visible signs of wear, damage caused by the customer, alterations, or missing tags will be rejected and returned to the sender at the customer's expense.

3. Return Shipping Costs

  • Customer Responsibility: Please note that return shipping costs are the sole responsibility of the customer and are non-refundable.
  • Tracked Shipping: We strongly advise using a trackable shipping service or purchasing postal insurance when returning an item. Belmont Society cannot be held responsible for returned parcels that are lost, delayed, or damaged in transit back to our returns facility.

4. How to Initiate a Return

To start a return, please do not send your parcel back without contacting us first. Follow these simple steps:

  1. Contact our support team by emailing info@belmontsociety.com or submitting a request via our Contact Us Form.
  2. Include your Full Name, Order Number (e.g., #BS1234), the specific items you wish to return, and the reason for the return.
  3. Our customer service team will review your request and provide you with the return authorization and full postal return instructions as quickly as possible.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or you receive the incorrect garment, please notify us within 48 hours of receipt at info@belmontsociety.com with clear photographs of the fault. In cases of confirmed manufacturing defects or shipping damage, we will cover the return costs and issue an immediate replacement or full refund.

6. Refund Process & Inspection

Once your return is received and inspected by our warehouse team, we will send you an email notification confirming receipt and informing you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be automatically processed to your original method of payment within 5 to 7 business days.
  • Late or Missing Refunds: Please note that banking institutions and credit card companies may take additional time to post the transaction to your account statement. If you have not received your refund after 10 business days, please get in touch with us.

7. Contact Information & Business Details

If you have any questions regarding returns, exchanges, or our refund process, please contact our support desk or visit our Contact Us Page:

  • Trade Name: Belmont Society
  • Customer Support Email: info@belmontsociety.com
  • Customer Support Hours: Monday to Friday: 09:00 – 18:00 (UK Time / GMT / BST)
  • Response Time: We aim to respond to all enquiries within 24 hours.
  • Registered Address: 17 Yarnbury Close, Birmingham, West Midlands, B14 5RA, United Kingdom
  • Contact Form: https://belmontsociety.com/pages/contact